Recently had to book tickets to Mumbai, and found Jet Airways having convenient flights. And since I had a credit limit on my card, I opted for the cash on delivery option, which I guess, is something Jet Airways had introduced off late.
Booking was very fast, got a message saying that tickets will only be confirmed once the amount is paid. No issues with that. Got a call from Ghar Pay,and they confirmed my address, and their person arrived at my doorstep within hours of booking the ticket. Pretty impressive service. They collect the money and give you the receipt and tickets.
And now the nightmare started. I had to cancel the ticket. So, as usual, logged to the website to cancel the tickets, and I find that Cash on Delivery tickets cannot be cancelled from the website. Left me stumped – how can you book from the website, but cannot cancel from the website.
Called their hotline number, waited on line for more than 45 minutes, before I was answered by the agent. His explanation was simple – since you had paid by cash, they can only return back in cash. Fair enough. So how do I get my cash now – again questions – where are you from, which date, etc… and the final answer – You have to go the airport counter and collect the tickets. I was shocked. I had to travel all the way to the airport 50 kms away to get my money, argued with the agent, saying that there might be something wrong. Please check any other way – going to their city office in Unity Building, etc…
He was so adamant and said that is the only way to cancel. And it was 9:45 PM and the flight was next day morning at 6:00 AM. He said he will cancel the tickets and I will get the money tomorrow itself.
So took the morning bus to airport, reached the counter, gave my PNR number, and they promptly gave my money back, with a smile. What shocked me was their courtesy – Sir, why do you have to come all the way from your place, you could have gone to our City office?
If anyone is planning to come tickets on Cash on Delivery, and have to cancel it, please go to their City Office at Unity Building. Don’t listen to their call center agents. They don’t have much information on how their booking and cancellation works.